Customer Service Executive – Guildford

Salary:£20,000 - £23,000
Sector:Customer Service

 Our exciting client based in Guildford are seeking a Customer Service Executive to join their dynamic team. The right candidate will be:

  • Handling customer enquiries, quotations and applications
  • Providing agency support to existing customers – helping with quotes, questions, applications
  • Assisting with customer renewal process and offering re-quotes
  • Assisting with some sales and marketing support
  • Reporting to the Team Leader, and working as part of a small, friendly and dynamic sales and support team

Skill Requirements:

  • Understands the requirements of the customer.
  • Understands basic principles of risk management.
  • Able to provide clear information to support senior team members with their report writing.
  • Understands the importance of effective reports.
  • Awareness of the company mission statement, values and group strategy.
  • Aware of the direct competitors to the business.
  • Able to process standard business information using company specific IT packages.
  • Able to question and challenge processes and contribute new ideas.
  • Builds relationships with colleagues and customers. Demonstrates effective communication skills.
  • Understanding of why certain decisions are made and the principles behind these decisions. Able to make judgements with supervision.
  • Able to prioritise workload effectively in order to support the team effectively.
  • Keeps accurate records in an efficient manner in accordance with internal procedures.
  • Able to demonstrate systems and procedures to other individuals.
  • Demonstrates an ability to communicate effectively.
  • Able to identify personal knowledge and skill gaps relevant to job role.
  • Must not be afraid of the telephone and be comfortable to take direct inbound calls
  • Must be comfortable to take declarations of sensitive information from customers
  • Ability to use MS Outlook, Word, Excel, basic PowerPoint and internet browsing/search engines is important. Adobe InDesign or typesetting an advantage
  • Positive, Pro-active, organised and Professional approach with good verbal and written communication and sales skills

Full training will be provided

+ 20 days’ annual holiday + 1 day per year up to 25 days

+ Benefits package including:

  • Private Health Insurance (employee paid)
  • 6% Pension Employer Paid Contribution (based on 2% min employee contribution)
  • Death in service benefit
  • Discretionary performance related bonus scheme

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

Apply now


Would you like to discuss this role further?
Speak to the 2i Team: 01483 414719

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