1st Line Technical Support

Location:Guildford
Salary:£19,000 - £20,000
Type:Permanent

Role: First Line Technical Support
Our client is looking for a First Line Technical Support Consultant, this is an important role within the organisation ensuring professional Customer Service that meets client expectations by responding in a timely manner by phone, email and via the web.
Ideal candidates will be confident and articulate and be able to build good rapport and enjoy helping our customers.

Responsibilities:

  • Gain a strong understanding of the products
  • Handling customers issues within our SLAs through a ticketed system and recording all information in our logging system
  • Escalating as required to 2nd line support.
  • Continually updating our customers with updates

Qualifications:

  • A university degree is preferred
• This position will offer the successful candidate the opportunity to develop and progress within the organisation.

Perks:

· Pension Scheme
· Monthly Socials
Apply now





CV*


Would you like to discuss this role further?
Speak to the 2i Team: 01483 414719

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