2nd/3rd Line Support Engineer

Salary:£30,000 - £37,000

2nd/3rd Line Support Engineer – £30,000 – £37,000

Our client is looking for an IT Support Engineer candidate to join our small friendly team, helping to provide and support IT systems for small businesses.

The role includes:-

  • First, second and third line helpdesk, including taking an issue forward to further stages where required.
  • Troubleshooting and resolving computer workstation, Windows Server and network faults
  • Installing and configuring desktop and server software
  • Group Policy & Domain configuration, Active Directory
  • Office 365 email administration & support
  • Firewall, router, access point, VPN, SSL certificate, setup & configuration.
  • Logging support queries and keeping asset management records up to date
  • Helping to design and implement IT solutions for businesses
  • Helping to formulate quotations and costs for products and services
  • Researching and recommending products for customers
  • Testing new products and technologies
  • Helping to install and configure networks and IT services for businesses
  • Most support work is undertaken remotely and over the telephone, although on-site work is sometimes required.

The majority of the time will be office-based, but there will be many opportunities for visiting customers to perform support work and installations

Predominantly all of our work is business-to-business; we sometimes deal with home users but these are usually home workers or self-employed.

To be considered you will ideally have at least 5 years experience in costing, configuring, implementing and supporting a variety of systems and have worked in a 2nd / 3rd line Support environment on a Helpdesk.

You must be confident, articulate and quick to learn new technologies and software systems.

Key Skills and Experience

  • Customer service mind-set
  • Effective communicator / team player
  • Problem solving
  • Effective Time Management skills
  • Analytical skills
  • Ability to work under pressure
  • Ability to follow process
  • High Standards and attention to detail
  • Reliability / Responsibility
  • Integrity / Teamwork
  • Self-motivated training and development
  • Server networking (DHCP, DNS, RRAS, TCP/IP)
  • Backup regime best practices, implementation and diagnostics
  • Firewalling & switching (Port number, routing, network fault diagnosis)
  • Remote working (RRAS, VPN, RDP)
  • User support (Unlock accounts, password creation, password changes)
  • Exchange / Office365 & Azure
  • Printer support (network printing, all common troubleshooting)
  • Experience with Hypervisors (specifically Hyper-V)
Apply now


Would you like to discuss this role further?
Speak to the 2i Team: 01483 414719

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