2nd Line IT Support Technician

Location:Cranleigh, Surrey
Salary:£24000 - £28000 per annum

To provide first class customer service and support. Work will be based at the office in Cranleigh, Surrey with some field work in surrounding areas – Monday – Friday 9am -5:30pm

Main Duties of the Support Technician

  • IT Support (remote and on-site)
  • Work alongside others to provide support, maintenance and configuration for the business
  • Support users, server and storage infrastructure including new installations and reconfigurations in accordance with company policy
  • Build an in-depth knowledge of specific technical areas.
  • Effectively evaluate the priority of job requests and be able to appropriately judge when to escalate issues in a busy environment.
  • Take ownership of jobs to ensure issues are logged and resolved in a timely manner and resolutions communicated effectively.
  • Be able to produce and contribute to in-depth technical documentation.
  • Develop and maintain relationships with IT, office, field staff and suppliers
  • Self-motivated, ambitious and keen to work in teams including non-technical people as well as autonomously.
  • A general keenness to learn new skills to help take the business forward.
  • Ability to work under pressure whilst demonstrating a flexible, enthusiastic and hardworking attitude with minimum supervision.
  • A keen eye for detail and a character with high standards.
  • Excellent communication skills, both written and oral.


  • Preparation of equipment and services in line with work specification and appropriate deadlines
  • Implementation of hardware and services through onsite or remote work


  • On-going documentation and updating of records regarding supported systems and networks.

Person Specification

You will have demonstratable customer service experience, technical support experience and will have held a previous client facing/desk side role position. A fast learner with the ability to follow processes and procedures, you will be able to prioritise and manage several pieces of work at the same time.

Essential to your success

  • Excellent communication skills and telephone manner
  • A passion for IT and technology
  • Great problem-solving skills
  • An ability to multi-task
  • A good knowledge of PC hardware with experience of diagnosing problems
  • Experience with Microsoft operating systems (Windows 7/8/10/11/Server OS)
  • Experience with Microsoft Office 365
  • Experience of Cloud based solutions
  • Good knowledge of networking principles
  • Experience with MS Windows server 2008 – 2019 or Small Business Server product series
  • Full UK driving licence

Advantageous to your success

  • Advanced experience with MS Windows OS
  • Experience of Apple Mac OSX
  • Hardware repairs including PCs, Laptops and Apple Macs


  • Company Pension Scheme
  • 28 Days annual holiday

Apply now

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    Would you like to discuss this role further?
    Speak to the 2i Team: 01483 414719
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