Business Process Control Analyst – Sales

Location:Maidenhead, Berkshire
Salary:£65000 - £75000 per annum
Type:Permanent
Sector:Analyst

We have a great opportunity for a Business Process Control Analyst – Sales in the high-end technical products industry, based in the Maidenhead area. It is a great opportunity, joining a newly established department focussing on the customer service-related area.

You will be working with a great team, leading and supporting strategic business projects with the opportunity of hybrid working in a superb office environment working for a global dynamic company that offer great benefits!

Responsibilities:

  • Identify opportunities for process improvement and make recommendations to the BPOs – through process reviews, or data analysis
  • Work with BPOs, other Business Analysts and the Development team to produce clear and well documented business requirements, process and data flow diagrams
  • Work with the Project Manager to lead and facilitate discussions with business stake- holders to establish the scope, business needs, project objectives, acceptance criteria and expectations
  • Work with relevant business stakeholders (including BPOs) to understand and define the as-is and to-be end-to-end business processes and solutions
  • Work with our BPOs to develop appropriate policies to ensure appropriate governance of the new process and solutions
  • Analyse the impact of the proposed solutions across the end-to-end process, ensuring the proposed solutions and processes are optimised and well controlled
  • Facilitate discussions in workshops, obtain business feedback and translate the feed- back into business requirements
  • Ensure business requirements are accepted and approved by the relevant business stakeholders
  • Develop functional, system integration and user acceptance test scripts to ensure all business requirements are appropriately tested
  • Review test results to ensure they correspond to the expectations and requirements of the business
  • Review and manage CRs to ensure the requirements are appropriate and lead the UAT effort

Requirements:

  • A minimum of 2-3 year of proven experience as a Business Analyst.
  • Proven experience in the areas of customer service processes in general
  • Ability to communicate (verbal and written) clearly and effectively with both IT and business stakeholders, with proven experience in acting as the “bridge” between the two parties
  • Skilled at capturing business requirements
  • Skilled at process design and improvement
  • Skilled at application testing – developing test scripts, reviewing test results
  • Experience and knowledge in Salesforce Service Cloud essential
  • Experience and knowledge in Contact Centre applications essential
  • Basic data analytic skills to analyse data (e.g. SQL or advanced Excel) essential
  • Experience in working in cross-functional project teams essential
  • Business Analyst qualifications ideal (e.g. from British Computer Society)
  • Experience in marketing, customer and sales data analytics a bonus
  • In-depth knowledge of PCI and GDPR Compliance a bonus
  • Knowledge of ERP such as SAP a bonus
  • Background in audit or internal controls function a bonus
  • An analytical and structured problem solver
  • A good listener
  • A highly organised self-starter who can deliver results with minimal directions and capable of working on multiple projects
  • A team player with strong stakeholder management and facilitation skills
  • A highly effective communicator with stakeholders from different backgrounds and business areas
  • Able to travel within Europe

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

Apply now






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