Customer Care Coordinator – Godalming

Salary:£22,000 - £25,000

The main responsibility of this role is dealing with the day to day queries from customers through communication both internally and externally using appropriate methods to ensure that a superior customer service is delivered.

The right candidate will:

  • Process sales made at events and attend shows to assist with sales process and answer product queries.
  • Respond to on-line reviews and improve the brand’s ratings.
  • Liaise with main service agent regarding returns from retail customers, scrap, and stock turn-around.
  • You will provide a friendly and helpful service to customers managing any customer complaints that arise with politeness and to the customer’s satisfaction.
  • Following training on the use of products you will be required to decide whether a problem can be resolved by telephone, email or should be sent to a service agent for repair.
  • Provide the parent company with an analysis of all product queries and faults.

Key Accountabilities:

  • Enthusiastic individual who enjoys resolving customer queries.
  • Takes ownership of decisions and for updating customer records.
  • An organised individual who is able to respond to customer queries within 24hrs

Experience, Knowledge and Skills:

  • Experience of dealing with customers and adopting a positive attitude if faced with challenging situations
  • Financial understanding/ knowledge of basic accounts
  • Able to deal with verbal and written instructions
  • Interpret and respond clearly and effectively to requests by email or telephone
  • IT literate particularly around products like Microsoft Windows and Office
  • Experience of Zen Desk

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

Apply now


Would you like to discuss this role further?
Speak to the 2i Team: 01483 414719

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