Customer Service Administrator

Key responsibilities:

• Liaising with external courier companies via phone and websites to obtain proof of deliveries and expected time of arrivals of orders and forwarding onto customers when
• Taking ownership of any reported delivery issues and working with the sale and customer service teams to quickly resolve and provide service
• Emailing VAT invoices
• Sending Supplier Forms
• Co-ordinate Reports
• Help the sales team with inbound customer interactions across the phone, email, live chat and social media as an overflow function during busy
• Actioning request for physical samples

Experience

• Minimum 1 year’s office-based experience
• Strong organisational skills, demonstrating effective time and workload management
• Ability to prioritise and work to tight deadlines
• Clear, concise, and professional verbal/written communication skills
• Strong numeracy skills
• Confident and clear telephone manner
• Willingness and ability to adapt to change
• Personal attributes: enthusiastic, empathetic, polite & helpful
• Team Player

Due to the volume of applicants we receive, if you have not heard from us within 5 working days then unfortunately you have been unsuccessful on this occasion.