Customer Service Executive

Location:Guildford
Salary:£9.00 - £10.00
Type:Contract
Sector:Customer Service

Our exciting client is looking for someone who will be responsible for helping to deliver friendly customer experience across phone, chat and email, using the latest CRM technology. This is a contract position from October 1st to January 31st, with potential to go perm though candidates must be able to commit to the entire contract length, the company offer a relaxed, fun environment!

Key responsibilities

  • Helping drive the cause to provide super customer experience and happiness for customers.
  • Email and phone enquiries
  • Web chat
  • Return issues
  • The aim will be to turn customer communications into moments of happiness.
  • Learn (with training), how to use our CRM system.
  • Act as the eyes and the ears of the company with customers, identifying any issues and opportunities from customer contact and reporting to the businesses.
  • Work with the Buying, Merchandising and Marketing teams to share customer feedback

Skills and Experience

  • Highly organised, great project and people person.
  • Numerate.
  • Able to diagnose and resolve issues effectively.
  • Can work under pressure in a demanding customer focused environment.
  • Confident enough with own ability to make own decisions and act on them.
  • Have good skills in MS Office and in particular Excel.

Personality…

  • A passion for customer happiness and sensational service.
  • You have an uncompromising attitude to delivering good customer service.
  • The sort of person who comes in on a Monday morning buzzing with ideas.
  • Can take the pace and dynamism of working in the inferno of a start-up environment
  • Has a positive, can do, attitude; ready to roll up your sleeves and make things happen.
  • Delivers, gets things done, is a self-starter. Meets deadlines.
  • Is highly organised and efficient.
  • Has great interpersonal skills.
  • Ruthless attention to detail.
  • Is curious and a quick learner.
  • Have a desire to constantly improve. Always wants to get to better.
  • Willingness to go beyond the call of duty to get the job done.

If you have not heard back within 5 working days, then on this occasion you have not been successful.

Apply now





    CV* (2MB file limit)


    Would you like to discuss this role further?
    Speak to the 2i Team: 01483 414719
    Cookie Settings