Customer Service Advisor

Location:Liphook, Hampshire
Salary:£20,000 - £22,000 per annum
Type:Permanent
Sector:Call Centre and Customer Service

Are you energised by helping people? Are you looking to be a part of a positive, inspiring, and growing business that’s focused on empowering people? Do you have experience in Customer Service? If so, we have the ideal role for you!

The Role:

  • Be the first point of contact for new and existing customers
  • Resolve enquiries quickly and efficiently
  • Deliver quality and passionate customer service through multiple channels
  • Manage, investigate, and resolve customer complaints where necessary
  • Navigate and record information accurately into our internal systems
  • Work within a fast-paced environment

Your training will include:

  • A full induction training programme that will get you up and running in the job quickly
  • How to engage in good quality conversations with customers and resolve their queries effectively
  • How to work with the internal systems and record information accurately to provide excellent customer service

Skills and Experience:

  • Previous experience in a customer facing role
  • Strong written and verbal communication skills
  • Exceptional telephone manner
  • A positive and enthusiastic approach to work
  • Passionate about helping our customers and your team
  • Organised with high attention to detail
  • Flexible and able to multi-task efficiently
  • Strong IT skills

Benefits:

  • 25 days holiday plus bank holidays
  • Free on-site parking
  • No weekend or evening work
  • Wide range of benefits including discounts, free 24/7 GP service and more
  • Fun – through annual staff away-day, Christmas party and opportunities to socialise with other like-minded and passionate individuals throughout the year

Apply now






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    Would you like to discuss this role further?
    Speak to the 2i Team: 01483 414719
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