Customer Service Advisor

Are you energised by helping people? Are you looking to be a part of a positive, inspiring, and growing business that’s focused on empowering people? Do you have experience in Customer Service? If so, we have the ideal role for you!

The Role:

• Be the first point of contact for new and existing customers
• Resolve enquiries quickly and efficiently
• Deliver quality and passionate customer service through multiple channels
• Manage, investigate, and resolve customer complaints where necessary
• Navigate and record information accurately into our internal systems
• Work within a fast-paced environment

Your training will include:

• A full induction training programme that will get you up and running in the job quickly
• How to engage in good quality conversations with customers and resolve their queries effectively
• How to work with the internal systems and record information accurately to provide excellent customer service

Skills and Experience:

• Previous experience in a customer facing role
• Strong written and verbal communication skills
• Exceptional telephone manner
• A positive and enthusiastic approach to work
• Passionate about helping our customers and your team
• Organised with high attention to detail
• Flexible and able to multi-task efficiently
• Strong IT skills

Benefits:

• 25 days holiday plus bank holidays
• Free on-site parking
• No weekend or evening work
• Wide range of benefits including discounts, free 24/7 GP service and more
• Fun – through annual staff away-day, Christmas party and opportunities to socialise with other like-minded and passionate individuals throughout the year