Customer Service Advisor

Location:Portsmouth, Hampshire
Salary:£18000 - £22000 per annum
Type:Permanent
Sector:Telecommunications

Our client based in Portsmouth are seeking Customer Service Advisors to join their ever-growing team on a full-time permanent basis. This is a fantastic opportunity to work within a forward thinking, vibrant and dedicated team. You will play an instrumental role in the success of an expanding business.

Responsibilities:

  • Effectively handle existing customer enquiries across a variety of channels, including phone, email and social media
  • Display strong product knowledge and customer service skills to identify and understand the customers’ requirements, building rapport and showing empathy to resolve and offer solutions
  • Explain complex information clearly and simply using excellent communication and listening skills
  • Engage effectively with the customer, providing support to maximise opportunities for fault resolution at first point of contact

Requirements:

  • Passionate about delivering an excellent service in every customer interaction
  • A friendly, confident telephone manner with a positive attitude and approach
  • Self- motivated, resilient, and driven to exceed performance targets and resolve customer issues
  • Methodical, logical approach to problem solving with high attention to detail and the ability to multi-task.
  • A great team player who enjoys interacting & supporting others
  • Excellent written communication skills with the ability to adapt your style when needed
  • Enjoy working in a fast-paced environment and problem solving
  • Flexible attitude towards working shifts and weekends but a number of work patterns available
  • Live within commutable distance to work from our Portsmouth HQ

Benefits:

  • Annual Leave – 25 days plus Bank Holidays
  • Annual Bonus
  • Group Pension
  • Group Critical Illness
  • Group Life Assurance
  • Private Medical Scheme
  • Access to multiple E-learning courses to support development
  • Monthly team incentive reward
  • Opportunity for career progression

Apply now






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    Would you like to discuss this role further?
    Speak to the 2i Team: 01483 414719
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