Customer Service Advisor – Godalming Outskirts

Location:Godalming Outskirts
Salary:£20,000 - £22,000
Type:Permanent
Sector:Customer Service

Our client is seeking a Customer Service Advisor to join their team.

This role involves developing a culture of customer satisfaction through timely and thorough handling of enquiries.  The right candidate will work in a fast-paced environment to address customer issues and questions via a mix of contact channels which may include telephone, email, live chat or instant message.

Description:

  • Customer centric with a passion for the customer
  • Has a high level of both verbal and written communication skills
  • A team player
  • Meets or exceeds set SLAs and targets including CSAT and response KPIs
  • Develops product knowledge to ensure all product enquiries are answered with a high level of customer service
  • Advises of alternative product where necessary
  • Liaises with 3rd parties – both internal and external
  • Can work under their own initiative
  • Quickly learns the functions of the system to log in and respond to customer complaints
  • Accurately records and logs interaction with customers and updates account information and able to retrieve this information to create reports for management
  • Keeps sensitive information and financial records private and confidential
  • Works with the CS manager to maintain best practices for efficient communication with customers
  • Knowledge of updated company rules and policies to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery to inform customers
  • Address customer questions about new products, services, promotions on sales
  • Contributes to bottom lines sales by increasing customer satisfaction

Customer Service Skills and Qualifications:

  • Good Communication Skills
  • Customer Service Support Experience
  • Excellent Listening Skills
  • Results-Driven
  • Able to Work as a Team
  • Ability to Work in Fast-Paced Environment
  • Ability to Work Under Pressure
  • Pays Attention to Detail
  • Fast Learner
  • Engaging Personality
  • Problem-Solver
  • Analytical
  • Patient
  • Multi-tasking
  • Prioritising
  • Excellent phone etiquette

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

Apply now





CV*


Would you like to discuss this role further?
Speak to the 2i Team: 01483 414719

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