Customer Service Advisor – Godalming

Sector:Customer Service

To support overall company performance by meeting personal targets and objectives through the delivery of first-class service to existing customers. This will involve responding to customer enquiries, making a positive and proactive contribution to operation of the Customer Service Department, supporting the team culture and customer-focused ethic by exhibiting professionalism, enthusiasm, and expertise in every activity.

Duties and Responsibilities:

  • Actively support and contribute towards the achievement of departmental retention forecasts, targets, and plans in line with the budgets set for the business.
  • Take ownership of individual performance and achieve personal targets set by the Customer Service Management Team through proactively seeking to maximise business opportunities with existing customers.
  • Targets may include Retention, inbound call service levels, promotion, Cross-Selling, and Quality/Compliance of service provided.
  • Using standard rates to provide customers with accurate and timely quote premiums.
  • Provide customers with information about options as appropriate.
  • Process accounts.
  • Maintain high standards of professionalism and reflect a positive Company image in all dealings with external stakeholders and clients.
  • Input accurate and confidential data onto the Company’s database.
  • Operate strictly within agreed Company procedures to ensure high and consistent levels of customer satisfaction.  Become fully conversant with the Company’s complaints procedures and abide by them.
  • Under the supervision of Seniors and Managers, develop and maintain appropriate levels of skill and competence within all relevant areas.
  • Contribute towards a positive working environment and demonstrate a team-centred work ethic.
  • Strict compliance with the company’s policies on Email and Internet Usage, and the Equal Opportunities and Diversity policies.

Knowledge required:

The job holder is expected to have at least one year’s experience in a similar role with demonstrable success in a call centre environment.  No specific qualifications are required however, a high standard of competency and ability is essential in each of the knowledge and skills criteria.

  • Strong communication skills: telephone, verbal & written
  • Good Interpersonal Skills
  • Identifying Sales / Cross Selling
  • Sales Techniques and Closing Sales

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

Apply now


Would you like to discuss this role further?
Speak to the 2i Team: 01483 414719

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