Customer Service Executive – Godalming

Salary:£18,000 - £20,000
Sector:Customer Service

Customer Service/Administrator – Godalming – £18,000- £20,000

Our client is looking for someone to join their fast paced team delivering excellent service. Working as part of a larger team they are looking for someone who is able to use their passion and initiative to deliver and customer experience across multiple exciting brands.

The role is predominantly a telephony based role with some administration activities.

Main Responsibilities and Key Tasks

  • Own the customer contact and ensure the customer is kept informed of any developments relating to their query until a full resolution is reached
  • Take ownership of all customer enquiries both internal and external to ensure fast and efficient resolution balancing the needs of the business
  • Build trust with the customer so that you can identify customer needs effectively and efficiently and understand how you can help resolve any issues they may have
  • Handling incoming customer calls in a timely and professional manner
  • Learn and understand the whole range of products from in house training and colleagues
  • Minimise cost impact by liaising with internal teams to get best resolution for the customer where possible
  • Flexibility to support other parts of the business to maintain service levels
  • Action cancellations following company guidelines

The Candidate

Our client is looking for a flexible colleague who is willing to go the extra mile for customers and be an ambassador for the brand at all times.

Experience / Personal Attributes

  • Previous customer service experience
  • Ability to work under pressure and be adaptable to change.
  • Strong communication skills and a keen eye for detail.
  • Self-motivated, team player that is able to manage their workload is also key.
  • Is able to take ownership of any enquiry and be committed to see it through to satisfaction

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been

Apply now


Would you like to discuss this role further?
Speak to the 2i Team: 01483 414719

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