Customer Services Advisor – Guildford

Location:Guildford
Salary:£21,000 - £23,000
Type:Permanent
Sector:Customer Service

Our niche client based in Guildford with a history of continued growth are looking for a Customer Services Advisor to support their ever expanding client base, this is a very varied role and attention to detail as you move from one thing to another is a must. The role of Customer Services Advisor is a crucial one and it is imperative that we offer fantastic service to ensure our customers are happy and come back to us time and time again.

  • Prompt and friendly response to customer queries
  • Dealing with delivery queries and POD’s (proof of delivery) and tracking information
  • Emailing VAT invoices
  • Checking the EDI report during the day to ensure orders aren’t ‘missed’
  • Processing orders (Amazon, Ebay and Shopify) through Navision and the ‘funnel’
  • Review customer orders
  • Organising customer refunds
  • Checking the Outstanding Order List on a daily basis
  • Liaising with the warehouse
  • Liaising with the accounts team
  • Processing GRN’s (Goods Returns Notes)
  • Managing the Petty Cash and banking
  • Updating the ISO 9001 end of month reports
  • Checking the credit card hand held terminals on a weekly basis in line with our ISO 9001 procedure
  • Each day updating the end of day despatches
  • Booking in samples with APC and producing delivery labels
  • Opening and distributing post in the morning, and franking and sending the post out in the evening
  • Any other customer services duties which may be required

QUALITIES AND SKILLS REQUIRED

  • High and accurate attention to detail
  • Ability to adapt quickly and efficiently from one task to another during the course of each day
  • Excellent verbal and written communication skills
  • Good numeracy skills
  • Good clear telephone manner
  • Willingness and ability to adapt to change
  • Team Player
  • Excellent time management and organisational skills
  • Ability to prioritise
  • Upbeat and friendly
  • Polite and helpful
  • Empathetic
  • Proactive
  • Punctual
Apply now





CV*


Would you like to discuss this role further?
Speak to the 2i Team: 01483 414719

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