Customer Services Advisor – Guildford

Salary:£21,000 - £23,000
Sector:Customer Service

Our niche client based in Guildford with a history of continued growth are looking for a Customer Services Advisor to support their ever expanding client base, this is a very varied role and attention to detail as you move from one thing to another is a must. The role of Customer Services Advisor is a crucial one and it is imperative that we offer fantastic service to ensure our customers are happy and come back to us time and time again.

  • Prompt and friendly response to customer queries
  • Dealing with delivery queries and POD’s (proof of delivery) and tracking information
  • Emailing VAT invoices
  • Checking the EDI report during the day to ensure orders aren’t ‘missed’
  • Processing orders (Amazon, Ebay and Shopify) through Navision and the ‘funnel’
  • Review customer orders
  • Organising customer refunds
  • Checking the Outstanding Order List on a daily basis
  • Liaising with the warehouse
  • Liaising with the accounts team
  • Processing GRN’s (Goods Returns Notes)
  • Managing the Petty Cash and banking
  • Updating the ISO 9001 end of month reports
  • Checking the credit card hand held terminals on a weekly basis in line with our ISO 9001 procedure
  • Each day updating the end of day despatches
  • Booking in samples with APC and producing delivery labels
  • Opening and distributing post in the morning, and franking and sending the post out in the evening
  • Any other customer services duties which may be required


  • High and accurate attention to detail
  • Ability to adapt quickly and efficiently from one task to another during the course of each day
  • Excellent verbal and written communication skills
  • Good numeracy skills
  • Good clear telephone manner
  • Willingness and ability to adapt to change
  • Team Player
  • Excellent time management and organisational skills
  • Ability to prioritise
  • Upbeat and friendly
  • Polite and helpful
  • Empathetic
  • Proactive
  • Punctual
Apply now


Would you like to discuss this role further?
Speak to the 2i Team: 01483 414719

We use cookies to ensure that we give you the best experience on our website. If you continue we'll assume that you are happy to receive all cookies from this website. Close

Cookie Settings