Customer Services Executive

Location:Guildford, Surrey
Salary:£20000 - £22000 per annum
Type:Permanent
Sector:Call Centre and Customer Service

This is a great opportunity for a Client Services Executive to join a strong team within a well-established, dynamic company that value’s and supports its staff and offers career progression.

Responsibilities:

  • Gain a strong understanding of the suite of products we supply
  • Handling customers’ issues within our SLA’s through a ticketed system and recording all information in our logging system.
  • Escalating as required to management or to technical team where customer issues cannot be resolved.
  • Continually updating our customers with information

Person/Experience Required:

  • A University degree is preferable though not mandatory
  • Previous support experience is ideal, but is not a requirement provided that the individual can demonstrate excellent customer service skills.
  • Full training will be provided although knowledge of HTML would be an advantage.
  • Team player, able to work well with colleagues and others in the company
  • Confident, articulate and enjoys helping customers
  • This position will offer the successful candidate the opportunity to develop and progress within the organisation.

Perks:

  • Pension Scheme
  • Monthly Socials
  • Health care
  • Online access to free training courses
  • Food and drink provided by the company

Apply now






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    Would you like to discuss this role further?
    Speak to the 2i Team: 01483 414719
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