Customer Services Executive

This is a great opportunity for a Client Services Executive to join a strong team within a well-established, dynamic company that value’s and supports it’s staff and offers career progression.

Responsibilities:

• Gain a strong understanding of the suite of products we supply
• Handling customers’ issues within our SLA’s through a ticketed system and recording all information in our logging system.
• Escalating as required to management or to technical team where customer issues cannot be resolved.
• Continually updating our customers with information

Person/Experience Required:

• A University degree is preferable though not mandatory
• Previous support experience is ideal, but is not a requirement provided that the individual can demonstrate excellent customer service skills.
• Full training will be provided although knowledge of HTML would be an advantage.
• Team player, able to work well with colleagues and others in the company
• Confident, articulate and enjoys helping customers
• This position will offer the successful candidate the opportunity to develop and progress within the organisation.

Perks:

• Pension Scheme
• Monthly Socials
• Health care
• Online access to free training courses
• Food and drink provided by the company