Customer Support Analyst – Guildford (Shifts)

Location:Guildford
Salary:£18,000 - £20,000
Type:Permanent
Sector:Customer Service

Our client is seeking a bold, outgoing and attentive whizz to join their Customer Support team. Perfect for someone looking for their second full time role or a confident individual starting their career, you’re “can-do, will-do, on-it” character will shine through.

As the voice and keyboard of our business to the customers we serve, your role will include:

  • Helping existing customers find their way around our products with a saintly, caring and fun patience.
  • Enthusing about our products to prospective customers, helping them to make an informed decision when choosing our products.
  • Digging deep into our customer’s IT setup using screen sharing tools and all the resources of our team, to eliminate problems.
  • Managing contact via multiple channels including calls, emails, ticketing systems and chat, to ensure every one of our customers is treated as a VIP and that we remain “real time responsive”
  • Specify and work with the team to author relevant support content that proactively helps our customers, from online videos to FAQ library’s.
  • Feedback and into our product teams to keep building the successful business and products we have today.

As part of an entrepreneurial team, in a fast-paced environment, we hope you will be:

  • Able to demonstrate to us that you are a logical thinker with ability to get into the detail of a problem and resolve it.
  • A very confident communicator with a grammatically strong and creative writing style.
  • A strong relationship builder who doesn’t like awkward silences, but doesn’t fill them with even more awkward fluff either!
  • Ability to clearly identify customer requirements and in turn sales opportunities, harvesting them into additional revenue for the business.
  • Happy working with a team to reach your goals of treating every customer as a VIP.
  • Practical, with a can-do attitude and excited by the work you deliver

 

The right applicant will gain a substantial amount of commercial knowledge, grow their skills enormously, and find everyday different.

 

 

 

 

 

 

 

Apply now





CV*


Would you like to discuss this role further?
Speak to the 2i Team: 01483 414719

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