Customer Support Consultant

Location:Farnborough, Hampshire
Salary:Up to £21000 per annum + plus commission £2k - £4k
Sector:Call Centre and Customer Service

We have an amazing opportunity for a Customer Support Consultant interested in travel. Our client has a flexible and open working culture with an emphasis on team work. On top of basic salary there is a commission for those interested in converting leads to sales.

The Customer Support Consultant is responsible for providing exceptional customer service as well as the delivery of back office administrative processes enabling a smooth and efficient customer journey. Self-motivated and a great team player are pre-requisites for all Customer Support Consultants.

Key Responsibilities:

  • Deliver personalised customer service and support of the highest level at all times
  • Professionally handle incoming requests from customers and colleagues, ensuring that requests are resolved both promptly and thoroughly
  • To ensure all customer, team queries & administrative tasks assigned to you are responded to in line with team KPI guidelines
  • Take the lead role in all consolidations, at all times seeking a positive outcome for the company and customer
  • Process, administer & respond to queries via a variety of booking channels e.g. web, GSAs and OTAs
  • Support and provide superior service to other sales channels, such as phone, email and Live Chat as and when required
  • Co-ordinate updates for Product and Ops Teams where necessary
  • Continuously evaluate and identify opportunities to drive process improvements for the team that positively impact the customer experience and improve efficiency
  • Provide backup support to all Customer Support Consultants within the team as required
  • To execute all assigned tasks efficiently, ensuring team targets and KPI’s are met
  • Ensuring a customer focused approach is adopted in all assigned responsibilities
  • A flexible attitude in the undertaking of all tasks is paramount

Skills and Experience:

  • Travel industry sales experience or extensively independently travelled
  • Strong communication skills
  • Teamwork, good at building relationships
  • Excellence in administration roles
  • Accurate with excellent attention to detail
  • Multi-tasker

Apply now

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    Would you like to discuss this role further?
    Speak to the 2i Team: 01483 414719
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