IT Helpdesk Technician

Location:Farnham, Surrey
Salary:£22,000 - £28,000 per annum

Our client based in Farnham are looking for an enthusiastic and ambitious IT Helpdesk Technician to be a key member of their friendly team working on a busy service desk. The company offer a varied range of dependable, high-quality technical support and IT solutions to our external customer base predominately centred around Microsoft technologies. You will be able to grow your skills and experiment with new tools, techniques and technologies on a wide variety of networks.

Key Responsibilities:

  • Develop and maintain good working relationships with clients to promote high level of customer service
  • Logging, prioritisation and escalation of IT support issues and requests in line with procedures and SLAs
  • Resolution of 1st line and early 2nd line support issues and working with senior technicians and third-party suppliers when required
  • Routine systems administration tasks: typical issues will be faults with PC operating systems, software and hardware
  • Troubleshooting for resolution of backups, internet connectivity, basic networking with routers/firewalls/switches and Windows Server administration
  • Administration of Microsoft Office 365 and Azure tenants
  • Building and configuring PCs and network equipment ready for deployment
  • Onsite deployment of new and break-fix IT equipment, such as new PCs and networking devices

Person/Experience required:

  • Administration and troubleshooting of Active Directory and understanding of Group Policy, DHCP & DNS
  • Administration and troubleshooting of Microsoft 365 products including Azure AD, Exchange online, Teams, SharePoint and InTune
  • Administration and troubleshooting of Routers, Firewall and Switches
  • Understanding and configuring TCP/IP Networking, LAN, WAN, RRAS, IPSec, SSL
  • Strong User Device troubleshooting skills, such as PC/laptop, printer and peripherals
  • Basic networking exposure and fundamentals
  • Experience of building and troubleshooting PC Hardware and Software issues
  • Strong User Device troubleshooting skills, such as PC/laptop, printer and peripherals
  • Minimum 2 years’ experience of an IT Support environment
  • Able to demonstrate solid 1st line & 2nd line problem solving skills, or a desire to progress to 2nd line ability.
  • Highly organised and focussed
  • Excellent communication skills and telephone manner
  • Punctual with ability to meet deadlines

Desirable but not essential:

  • Full clean driving license and use of car
  • Willingness to travel to work directly at customer sites
  • Current studies or existing qualifications towards Microsoft certification would be a strong advantage


  • Training on a one-to-one mentoring basis
  • Onward training towards Microsoft and third-party accreditations
  • Growth on your performance
  • Contributory pension
  • Private health care (after qualifying period)
  • Free onsite parking

Apply now

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    Speak to the 2i Team: 01483 414719
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