IT Helpdesk Technician – Godalming

Salary:£20,000 - £23,000

The role is to be the first point of contact for internal customers seeking technical assistance over the phone, email or through our ticketing system. You will also be required to maintain and monitor key systems including servers, network switches, storage devices, printers and phones as well as perform any other tasks associated with IT Support role.

Main Responsibilities and Key Tasks

The key elements of the role are:

  • Serve as the first point of contact for internal customers seeking technical assistance
  • Perform remote troubleshooting through diagnostic techniques and asking pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Follow-up and update customer status and information
  • Record events and problems and their resolution in Helpdesk ticketing system
  • Maintain Asset Management database by updating records for each asset as and when required
  • Check backup long and resolve issues
  • Perform daily task as per IT schedule
  • Prepare and deploy new computers to end users
  • Create new users on all internal systems
  • Direct unresolved issues to the next level of support personnel
  • Identify and suggest possible improvements on procedures

Key Competencies

  • Business awareness
  • Managing and prioritizing assigned work
  • Communication
  • Technical skills and knowledge (hardware/software installation)
  • Collaborative working

Knowledge, Skills & Experience

  • Proven experience as a IT Support Technician / 1st
  • Good understanding of computer systems, mobile devices and other tech products
  • Microsoft Windows desktop operating systems (Win 7 + 10)
  • Apple OS support including Exchange Active Sync configuration
  • Basic knowledge of Windows Server operating systems 2003+
  • Basic knowledge of Microsoft Deployment Toolkit
  • Ability to use remote support tools to resolve issues
  • Good knowledge of Microsoft Office suite
  • Strong customer service and troubleshooting skills
  • Excellent communication skills
  • Network connectivity – Ethernet/TCPIP/VPN/VLANs
  • Ability to communicate technical information, both verbal and written, to a wide range of end-users
  • Basic Active Directory knowledge – DNS/DHCP/ADUC

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

Apply now


Would you like to discuss this role further?
Speak to the 2i Team: 01483 414719

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