IT Support Co-ordinator

Location:Cranleigh, Surrey
Salary:£25000 - £28000 per annum

We have an exciting opportunity for an IT Support Co-ordinator to join an enthusiastic and friendly team, responsible for providing high quality support services within a busy service desk environment, this is a rewarding environment with industry leading systems. You will have the opportunity of gaining knowledge in a variety of enterprise level Hardware and Software develop your career. This post would be suitable for an ambitious graduate/experienced 1st line support.

Duties and Responsibilities

  • Act as the main contact for fault reporting, diagnosing and resolving IT issues where possible.
  • Repair computer and peripheral equipment, or remove for repair if appropriate.
  • Test and install software, providing user training where appropriate.
  • Initiate additional support from team members or other 3rd parties and brief them as necessary.
  • Undertake aspects of user network management within the server environment.
  • Monitor the electronic ServiceDesk and respond to requests in line with departmental priorities.
  • Maintain the hardware and software audits; order consumables and other equipment.
  • Arrange routine maintenance to hardware and software.
  • Set up and maintain the computer laboratories and IT Department offices.
  • Perform any other reasonable duties specified by the Head of IT Services from time-to-time.

Personal Specification

  • Direct experience of working within IT support
  • Confident in dealing with a wide range of user queries
  • Must be able to work independently and as part of a team
  • Some flexibility with regards to hours or days worked is essential and a willingness to provide Saturday cover on an occasional rota basis is desirable. (The client is open to any flexible working requests)


  • Generous pension.
  • Free lunches.
  • Free parking,
  • Access to fitness club.

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

Apply now

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    Would you like to discuss this role further?
    Speak to the 2i Team: 01483 414719
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