IT Support Technician

Salary:£20,000 - £25,000

Our client is looking for an IT support technician to work within an established and successful IT solutions company.  This role offers a varied range of dependable, high quality technical support and IT solutions to external customer bases predominantly centred around Microsoft technologies.

This is a fantastic opportunity for an enthusiastic and ambitious individual to join a busy service desk team. 

Your key role responsibilities will be:

  • Develop and maintain good working relationships with clients to promote high level of customer service
  • Logging, prioritisation and escalation of IT support issues and requests
  • Resolution of 1st and 2nd line support issues and working with senior technicians when required
  • Routine systems administration tasks
  • Building and configuring PCs ready for deployment

Your previous technical experience will include:

  • Broad “IT Know-How” of Microsoft Windows operating systems including Windows 10 and Server 12/16
  • Administration of Active Directory and understanding of Group Policy, DHCP & DNS
  • Knowledge and account administration of Microsoft 365
  • Experience of building and troubleshooting PC Hardware and Software issues

 What you bring to the role:
You will be currently working in an IT Support environment and able to demonstrate good 1st & 2nd line problem solving skills. You will have excellent communication skills, telephone manner, and have the talent to work well individually and part of a trusted team. You will need to be a punctual individual, with the ability to meet deadlines, and administration skills should be of the highest standard.

It will be helpful to have a full, clean UK driving license, use of a car and willingness to travel and if you have any previous Microsoft certification it would be an advantage but not essential.


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    Speak to the 2i Team: 01483 414719
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