IT/Database Assistant

Our well-respected client based in Dorking has a requirement for an IT/Database Assistant to help with the development of their client management system. The role is office based for 4 days with 1 day hybrid working.

Duties Include:

• The administration and development of the company’s client management system.
• Training users on business processes within the client management system, including the creation of video and text-based content.
• Database cleansing tasks including report generation and information gathering from staff members.
• Providing general IT support to the company’s user base, offering them guidance in the use of their operating systems and associated software.
• Travel to local branch offices to support software and deliver training once per week or when required.

Responsibilities:

• First point of contact for users that require support with the system.
• All administrative tasks around the services and data that the system contains.
• Ticketing support requests and maintaining an up-to-date history of actions performed.
• Troubleshooting and fixing issues including but not limited to the following software:
  • Microsoft Windows 10 and above
  • Microsoft Windows Server 2012 and above
  • Citrix XenApp 7 and above
  • Microsoft Office 2016 / 365 including Excel, Outlook and Word
  • Form generator packages

• Client Management System
• General training and induction training for new staff members
• Troubleshooting and fixing issues including but not limited to the following hardware:
  • User laptops
  • Servers
  • Networking equipment
  • Mobile devices/Telephones
  • User Peripherals
  • Printers and Photocopiers

Skills Required:

• Some Visual Basic skills in any of the available platforms such VBA, VBS, VB.Net.
• Some SQL server query skills in terms of basic commands such as SELECT, UPDATE and DELETE.
• A flair for problem solving and troubleshooting.
• High knowledge of Microsoft operating system including Server and Office packages.
• Good, clear communication skills both verbal and written as your will presenting training and recording videos.
• Strong interpersonal skills and the ability work in a team or independently.
• UK driving license and a vehicle capable of transporting small amounts of IT equipment.
• Previous experience in an IT support role.