Legal Client Services Executive

Location:Guildford
Salary:28k to 32k plus benefits
Type:Permanent

 

 

This role will form part of the newly formed Internal Client Services team (the team) providing dedicated services across all practice groups in the Firm. Whilst you will be working within the individual practice groups and offices, the reporting lines will be directly to the management structure of the team. You will be responsible for delivering the highest level of internal client services to Partners and fee earners through:

 

  • An excellent client support service based upon a detailed understanding of
  • Partners, fee earner and client’s needs
  • Timely responses to enquiries and high standards for completion of work
  • Clear, informative and open two-way communication
  • A desire and ability to provide solutions
  • Integrity and transparency at all times
  • An ability to help Partners and fee earners help the clients

 

The Role:

The role of Client Services Executive will be to ensure operational excellence in supporting internal and external clients. Their focus will be to identify the best approach and methodology to provide exceptional service levels to Partners, fee earners and their clients. To achieve this, the Client Services Executive will need to take an active interest in and obtain a thorough understanding of all aspects of client requirements.

The role will report to a Client Services Lead.

 

Key Tasks and Responsibilities (this is a broad but not exhaustive list):

 

  • Project Co-ordination
  • Distribute and co-ordinate appropriate support for specific client projects
  • Set up processes for client matters through liaison with Partners, fee earners and client contacts
  • Support Partners, fee earners and the Business Development and Marketing teams with preparation of pitches, presentations and events
  • and with other projects and tasks
  • Identify and act upon process improvements across the team to enhance both internal and external client services Client Relationship Management
  • Relationship
  • Management system, currently InterAction
  • Communicate with external clients both independently and upon instructions from Partners and fee earners
  • Arrange client meetings and ensure efficient responses to written and verbal client queries
  • Check to ensure clients terms of business in place as soon as file opened and to follow up with fee earners accordingly

 

Communication

 

  • Take internal and external telephone queries, responding as appropriate and ensure that all messages are passed on in a timely manner
  • Liaise with relevant Business Resource teams on behalf of Partners and fee earners
  • Liaise with the Client Service Lead over any planned absences, arranging cover as necessary and communicating this to the relevant Partners and fee earners

 

Administrative

 

  • Participate in distribution of work and monitor progress of work allocated to Client Service Administrators to ensure tasks are completed in a timely manner
  • Monitor and track all tasks and prioritise accordingly
  • Diary management and coordination to ensure Partners and fee earners receive regular updates on meeting arrangements
  • Take responsibility for room booking and meeting coordination including confirmation of attendees, arranging relevant technology, refreshments and catering
  • Ensure travel bookings are completed and that relevant information is submitted and communicated in advance
  • Arrange for photocopying, scanning, printing and filing to be carried out by the team
  • Arrange for files to be opened, closed and maintained
  • Supervise Client Services Administrators record keeping and general filing tasks
  • Use effective systems to ensure that both short and long term tasks are completed within required timescales
  • Other duties and responsibilities
  • Assisting other members of the team, both proactively and at the request of the Client Services Lead
  • Provide cover for the Client Document Executives as necessary (for example, during periods of heavy workload, holiday or sickness
  • periods)
  • Short dictations and basic amendments and document updates
  • Conflict searches, file opening and risk assessment forms
  • Drafting letters of engagement
  • Updating and maintaining integrity of information held in Outlook
  • Minor document production amendments and assistance

 

Personal Specification:

 

  • Accurate typing speed of at least 60 words per minute
  • Advanced knowledge and experience

 

 

 

Apply now





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    Would you like to discuss this role further?
    Speak to the 2i Team: 01483 414719
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