Onboarding Consultant

Person Profile

A superb opportunity for a dynamic, smart and forward-thinking SaaS candidate who has some strong experience onboarding clients onto large platforms. The successful candidate will enjoy working in an innovative environment in a team that has a passion for first class delivery and customer service.

The company offer hybrid working where being able to come to the bright, modern, Surrey offices will be necessary 1-2 times a week for team building and assist with continuous growth in the company collaborative approach.

Main responsibilities of this role will include:

• Being accountable for the successful definition, agreement and execution of implementation plans between the client and implementation team leading to successful implementation of the SaaS platform
• Creating. planning and managing the production of the required deliverables in the form of an implementation plan
• Tracking the customer spend and triggering invoices at correct milestones
• Managing risks, including the development of contingency plans
• Monitoring overall progress and use of resources, initiating corrective action where necessary
• Communicating to the customer and setting expectations in line with company process
• Applying change control and management
• Reporting through agreed lines on implementation progress
• Maintaining an awareness of potential interdependencies with other projects and their impact and communicating this to the customer
• Collating and communicating actions on both the internal team but also the customer
• Responsible for issuing statements of work and other project documentation during onboarding
• Delivering these responsibilities to largest accounts as part of an enterprise implementation team
• Demonstrating, encouraging and leading cross region collaboration and knowledge sharing internally
• The right person for this role is someone who is passionate about what they do, and wants to be part of a supportive and growing organisation.

Experience that would work well….

• Experienced in a project management role
• Able to build and maintain excellent working relationships
• Experienced with developing and maintaining project plans and detailed stage plans
• Self-motivated, able to adapt to different situations and handle multiple workloads at once.
• An innovative thinker with confidence to contribute ideas and think outside the box

Personal Attributes

• Able to confidently set expectations with customers and communicate issues or delays
• Organised and able to prioritise, multi-task and work under pressure/to deadlines
• Exceptionally attentive to detail
• Able to work independently and as part of a team
• Proactive, motivated and calm
• Friendly with a good sense of humour

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.