Operations Assistant – Godalming


Our client based in Godalming are seeking an Operations Assistant to join their team.

Key responsibilities will include:

  • Confirming bookings on low cost carriers and reconciling costs for accounts.
  • Using Smartpoint for scheduled flying and issuing groups/flight tickets.
  • Assistance with the preparation of flight tickets and travel documentation.
  • Issuing of Rail tickets / updating Rail Itineraries.
  • Dealing with queries/Emails from Reservations, Guest Services and direct guests.
  • Helping to plan & assisting with the administration and loading of the various flight programmes.
  • Ensuring that flight times and capacities are correctly loaded in Mythos.
  • Liaising with Pre Departure teams to ensure that guests are promptly and correctly advised of flight alterations.
  • Passing of passenger loads and manifesting of names to airlines.
  • Assisting the Duty Office at weekends on a rota basis
  • Pre-seating aircrafts and pre-booked seats
  • Updating customer documentation and web information
  • Working with all team members to help improve and implement new practices and procedures
  • Dealing with Airlines directly to amend/modify bookings


  • Knowledge & experience of Mythos or a similar tour operating computerised reservations system
  • Experience of Galileo or another airline GDS system and ticketing would be useful.
  • Experience of our overseas operations procedures would be helpful
  • Strong organisational and administrative skills with good attention to detail.
  • Excel/Word knowledge essential
  • Good communication skills and an excellent approach to customer service
  • Ability to work in a team or on your own, and to tight and potentially changing deadlines.
  • Must be adaptable and proactive and stay calm – sometimes under great pressure.
  • Flexible ‘can do’ attitude, and sense of urgency, ability to thrive in a fast paced work environment
  • Ability to work unsupervised and to tight deadlines


  • Excellent written English
  • Ideally a travel enthusiast.
  • Proficient working knowledge of European languages an advantage

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

Apply now


Would you like to discuss this role further?
Speak to the 2i Team: 01483 414719

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