Order Operations Administrator – Godalming

Salary:£21,000 - £23,000

The purpose of this role is to ensure that information provided for order processing meets our client’s minimum order requirements. All quotes converted to Sales Orders must have specific information and the post holder will provide the governance to ensure our client is compliant in all cases.


The main responsibilities are detailed below, although the post holder would also be expected to perform any other duties which might reasonably be required by the business:

  • Accurately process customer orders on to the CRM system
  • Maintain excellent knowledge of customer ordering requirements, ensuring internal systems display accurate and customer presentable information
  • Ensure all information required for converting a quote to a booked order is present prior to processing
  • Proactively manage and resolve internal order queries using relevant resources
  • Investigate, respond to and action cancellation/return requests on the day they are requested
  • Review all filed order correspondence in SharePoint to ensure completeness
  • Work closely with other teams (including Accounts Receivable and Order Administration/Procurement) to ensure that complex orders or specific system issues are overcome to enable orders to be fulfilled
  • Assist with business reporting as reasonably required
  • Reception duties as required – including answering and directing telephone enquiries and greeting visitors

Skills Required:

  • Understanding of products and services
  • Good knowledge of internal CRM systems
  • Understanding of the basic ordering process
  • Knowledge and experience of office processes and procedures
  • Commercial awareness of requirements regarding Inter Company trading and shipping
  • Accuracy – This role requires the ability to carry out tasks to a high degree of accuracy
  • Administration – Competent in MS Outlook with basic MS Excel Skills and a good working knowledge of CRM systems
  • Organisational Skills – able to prioritise own workload and responsible for personal time management
  • Judgement – Able to apply business requirements objectively in weighing up facts and context

Personal Attributes:

  • Politeness and be service orientated to both internal and external customers
  • Demonstrate good attention to detail with a high degree of accuracy
  • Be a team player, flexible approach, able to assist other teams as required
  • Compliance with processes, combined with a creative approach to overcoming barriers
  • Must be methodical with the ability to complete a task from start to conclusion within agreed timescales

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

Apply now


Would you like to discuss this role further?
Speak to the 2i Team: 01483 414719

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