Personal Customer Advisor

Location:Farnham
Salary:£19,000 - £21,000
Type:Permanent
Sector:Call Centre and Customer Service

Our client is looking for a Personal Customer Advisor as part of the Customer Care team you will be responsible for speaking to customers on a monthly basis, completing stock checks and most importantly retaining your customers.

 

  • Manage workload to ensure all customers are contacted as per your diary schedule
  • Ensure that all calls are completed to the highest possible standard in line with our quality monitoring
  • Handle IB telephony queries
  • Data entry (which may include first order for the patient)
  • Meet individual daily targets as set by the business
  • Flexible to change in order to meet business needs
  • Work within regulatory and GDPR requirements
  • Additional duties may be assigned or existing duties may alter

 

Skills:

  • Resilient and flexible in a demanding and fast paced environment
  • Attention to detail
  • Uses initiative and is accountable to take ownership and action
  • Ability in adhering to internal and external policies and procedures
  • Demonstrate ability to achieve in a target focused environment
  • Effective communication and rapport building skills
  • Use appropriate questioning and listening techniques
  • Ability to identify own development needs
  • Team player
  • A Can-do attitude and positive approach to receiving necessary feedback

 

           

 

 

Apply now






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