Sales Administrator

2i Recruit are pleased to be working with a market leading manufacturer who are looking for a Sales Administrator to join their sales team. They are based near Guildford, with a customer base covering both commercial and corporate settings and expanding fast.

Responsibilities:

CRM Administration

• Responsible for 100% data accuracy within the CRM system, loading new enquiries
• Assists the inside and field sales teams with database administration for new and existing customers
• Regularly audits new customer acquisitions to ensure sales team members are following process and procedures
• Produces target lists for the sales team when needed

Reporting

• Assists with regular reporting functions and team KPI benchmarking
• Produces weekly reports to support the sales team with their administration
• Assists with monthly sales meeting presentations and data collation
• Produces weekly report on the amount of customer quotes issued, converted, and archived
• Produces monthly individual sales trackers for the sales team members

Support

• Assists the sales team with individual administrative functions, such as raising invoices and producing quotes
• Works with other organisational departments to help support the sales function
• Takes inbound calls from customers and diverts to the correct department
• Ensures sales resources for the team are up to date, relevant and accessible
• Takes payments for customer orders
• Assists with customer documentation once a sale has been completed
• Assists existing customers with support related queries and logs on the support desk system
• Assists with stock management

Customer Support

• Handles inbound and outbound customer service calls
• Handles inbound emails and webchat services
• Identifies possible sales opportunities for the sales team to follow up

Skills and Experience

• Previous experience in a sales environment
• Experience of using an advanced CRM Systems
• A strong knowledge of Excel
• Good knowledge of all Microsoft applications
• Fantastic attention to detail
• Excellent organisational skills and time management
• Comfortable with multitasking and working in a fast-paced environment
• Good interpersonal skills and communication
• Ability to work to deadlines
• Great customer service

Salary, Benefits, and Perks

• Pension contribution.
• Annual company bonus scheme.