Senior Sales & Contract Support – Maternity Cover

Salary:£25,000 - £28,000
Sector:Sales & Customer Services

The Sales & Contracts Support EMEA/ROW plays a key role within the EMEA Finance team, driving sales proposals, license agreements and customer orders through to final stage for EMEA/ROW regions. This dynamic role provides the holder with varied, interesting and challenging responsibilities ensuring the accuracy of financial, legal licence and sales information.

Core Responsibilities

  • Ownership of the proposal/ sales order process
  • Ownership of the proposal / sales order process including review of all proposals and partner relationships (Oracle/Mongo etc)
  • Liaise between customers, Account Managers, Customer Success, Business Development and Finance to ensure that the sales order process works effectively and ensuring compliance with quality processes.
  • Daily use of SalesForce, OpenAir, SharePoint and Netsuite systems to ensure information is recorded and shared with internal stakeholders appropriately.
  • Billing
  • Raise all new software and maintenance invoices on a regular basis.
  • Respond to sales invoice queries raised by customers.
  • Process and issue bill monthly service invoices and review billable expenses invoices.
  • Recurring Revenue
  • Generation of maintenance/subscription renewal proposals.
  • Follow up with customers to ensure prompt order placement.
  • Manage customer legal contracts
  • Raise / maintain software license and maintenance agreements for all EMEA/ROW purchases.
  • Raise licence addendums for changes in licenses and maintenance with follow up to final signature and maintenance of addendum spreadsheet.
  • Handling queries relating to contracts and license changes.
  • Credit Control
  • EMEA credit control – proactively manage the collection of debtor balances by all means of communication, reviewing weekly with Line Manager.
  • Ensure overdue accounts are managed and escalated when needed.
  • Establishing and maintaining customer relationships to enable effective credit control.

Required Competencies

  • Knowledge of Contracts Administration.
  • Sales and commercial issues and sales order processes.
  • You must have excellent numerical skills.
  • You will demonstrate excellent organisation, prioritising and multi-tasking skills and the ability to stay calm under pressure.
  • Display sensitivity to build and develop relationships with key stakeholders.
  • Demonstrate a strong work ethic and a professional, committed attitude

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

Apply now


Would you like to discuss this role further?
Speak to the 2i Team: 01483 414719

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