Internal Service Desk Support

Location:Farnborough, Hampshire
Salary:£24000 - £28000 per annum
Type:Permanent
Sector:IT

Have you always wanted to work for a dynamic, innovative company? We have an ideal vacancy for a dedicated and committed Service Desk Support responsible for providing first level support working at the client’s offices in Farnborough. So, if you are service-led, customer focused and have initiative, a professional demeanor and can communicate clearly and believe in treating people with trust and respect this is the role for you.

Responsibilities:

  • Handle service requests that come in via our help desk system, phone or
  • Work closely with the US based HelpDesk and wider IT
  • Monitor end-user reported problems to identify potential areas requiring further intervention, and communicate to appropriate personnel
  • Document issues found and troubleshooting practices
  • Setup, maintenance and repair of PC-based computer hardware, printers, network wiring and basic process troubleshooting relating to operating systems, in-house and third-party applications, networks and telecommunications
  • Management of the IT inventory including the enrolment of phones and tablets
  • Review and update technical support documentation to ensure information is complete and accurate
  • Collaborate with third-party vendors to facilitate and maintain software integrations or hardware dependencies

Skills and Experience:

  • Ability to be flexible with the schedule and work extra hours as needed on exceptional occasions
  • Bachelor’s Degree in Business or Computer Science preferred
  • 2+ years of experience with hardware support
  • Strong knowledge of Microsoft Client operating systems up to Windows 10 is required
  • Experience with supporting Apple products (MacBooks, iPhones, iPads)
  • Evidence of achieving a recent industry certification such as CompTIA A+, ITIL or a Microsoft Certification
  • Routine system administration activities, for example, resetting passwords, printer set-ups, user account management and accessibility management
  • Can troubleshoot, diagnose and repair computer hardware, telecommunications and peripheral equipment: for example, PCs/laptops, printers, desk and mobile devices with minimal
  • Training skills necessary to educate employees on the use of hardware, software and processes
  • Working knowledge of network wiring standards and protocols
  • Experience in using an MDM solution to manage phones and tablets
  • Possesses excellent organisational skills with an exceptional attention to detail
  • Strong critical thinking, problem solving, time management and prioritisation skills with the ability to work autonomously
  • Ability to work under pressure and able to prioritise to complete tasks in a timely manner
  • Exhibits well-developed interpersonal skills that promote and foster a team culture
  • Strong communication skills, both written and verbal to establish and maintain effective working relationships

Desired Skills

  • Experience with Microsoft SCCM/Configuration Manager/Intune
  • ITIL knowledge is a plus
  • Office 365 Administration
  • Must possess the legal ability to work in the United Kingdom

Apply now






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    Would you like to discuss this role further?
    Speak to the 2i Team: 01483 414719
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