Internal Service Desk Support

Have you always wanted to work for a dynamic, innovative company? We have an ideal vacancy for a dedicated and committed Service Desk Support responsible for providing first level support working at the client’s offices in Farnborough. So, if you are service-led, customer focused and have initiative, a professional demeanor and can communicate clearly and believe in treating people with trust and respect this is the role for you.

Responsibilities:

• Handle service requests that come in via our help desk system, phone or
• Work closely with the US based HelpDesk and wider IT
• Monitor end-user reported problems to identify potential areas requiring further intervention, and communicate to appropriate personnel
• Document issues found and troubleshooting practices
• Setup, maintenance and repair of PC-based computer hardware, printers, network wiring and basic process troubleshooting relating to operating systems, in-house and third-party applications, networks and telecommunications
• Management of the IT inventory including the enrolment of phones and tablets
• Review and update technical support documentation to ensure information is complete and accurate
• Collaborate with third-party vendors to facilitate and maintain software integrations or hardware dependencies

Skills and Experience:

• Ability to be flexible with the schedule and work extra hours as needed on exceptional occasions
• Bachelor’s Degree in Business or Computer Science preferred
• 2+ years of experience with hardware support
• Strong knowledge of Microsoft Client operating systems up to Windows 10 is required
• Experience with supporting Apple products (MacBooks, iPhones, iPads)
• Evidence of achieving a recent industry certification such as CompTIA A+, ITIL or a Microsoft Certification
• Routine system administration activities, for example, resetting passwords, printer set-ups, user account management and accessibility management
• Can troubleshoot, diagnose and repair computer hardware, telecommunications and peripheral equipment: for example, PCs/laptops, printers, desk and mobile devices with minimal
• Training skills necessary to educate employees on the use of hardware, software and processes
• Working knowledge of network wiring standards and protocols
• Experience in using an MDM solution to manage phones and tablets
• Possesses excellent organisational skills with an exceptional attention to detail
• Strong critical thinking, problem solving, time management and prioritisation skills with the ability to work autonomously
• Ability to work under pressure and able to prioritise to complete tasks in a timely manner
• Exhibits well-developed interpersonal skills that promote and foster a team culture
• Strong communication skills, both written and verbal to establish and maintain effective working relationships

Desired Skills

• Experience with Microsoft SCCM/Configuration Manager/Intune
• ITIL knowledge is a plus
• Office 365 Administration
• Must possess the legal ability to work in the United Kingdom