IT Support Administrator – Farnborough

Location:Farnborough
Salary:£20,00 - £24,000
Type:Permanent
Sector:Administration

Our client offers an impressive, corporate environment and has an opening for a professional Administrator who has an interest in IT / Tech who is seeking a busy role that could be a gateway into a great organisation with progression opportunities!

Overview

  • To provide all user administrative functions and local application support pre 2nd line queries
  • Managing a high volume of incoming queries
  • Manage phone and the inbox – logging all calls and email tickets raised

Responsibilities

  • Create new users on bespoke application and ensuring efficient authorisation has been provided before granting the appropriate level of access
  • Troubleshooting – follow the process in place to identify and resolve e.g. account lockouts, password reset and any error messages
  • Escalating incidents when necessary
  • Ensure all documentation being used are up to date and sufficient
  • Constantly analyse the processes being followed and look for ways to improve

Qualifications / Experience / Attributes

  • 1 years demonstrable experience in a busy administrative role
  • Reacting to immediate queries
  • Ability to learn new processes and procedures
  • Proven experience in taking ownership of specific admin tasks
  • Helpdesk experience would be an advantage
  • Enjoy working to SLAs
  • Managing day to day tasks as well as ad hoc admin projects
  • Inquisitive with ability to spot ways to streamline processes and think outside the box

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

Apply now





CV*


Would you like to discuss this role further?
Speak to the 2i Team: 01483 414719

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