National Account Manager

Package & Benefits:

• Car allowance: £6,000 per annum
• Business mileage paid
• Company laptop and smartphone provided
• 25 days annual leave plus bank holidays
• Competitive benefits package

Role Overview

This role is responsible for managing and growing a portfolio of up to 10 national client accounts, with a combined turnover of approximately £10m. The focus is on driving profitable growth, strengthening client relationships, increasing account penetration, and leading contract negotiations. You will act as the primary point of contact for key stakeholders, ensuring a high level of service and long-term partnership value.

Key Responsibilities:

• Manage and grow a portfolio of national accounts, delivering against individual and tiered revenue targets
• Build and maintain strong relationships with multiple stakeholders within each client organisation
• Identify growth opportunities within existing accounts through regular analysis and strategic planning
• Ensure all account activity, opportunities and communications are accurately recorded on the CRM system
• Proactively manage client engagement, identifying and resolving issues in a timely and professional manner
• Lead all proposals, plans and presentations, consistently exceeding client expectations
• Negotiate contracts and manage renewals, ensuring continuity and commercial improvement
• Develop and implement tailored account strategies aligned to client objectives
• Confidently represent the organisation and its full product/service offering
• Continuously build knowledge of the product and service portfolio, including new developments
• Implement and maintain client retention strategies across all accounts
• Work closely with internal teams to ensure seamless service delivery
• Identify upselling opportunities and manage trials or pilots where appropriate
• Strengthen long-term partnerships by creating strong client dependency and value alignment

Performance Objectives (KPIs):

• Minimum of 10 client appointments per week (mix of face-to-face and virtual)
• Client proposals issued within 48 hours
• Quarterly presentation of growth plans and opportunities to senior stakeholders
• Ownership and monthly update of account retention strategy documents

Skills & Attributes:

• Strong working knowledge of Microsoft Office, particularly Excel, Outlook and Word
• Excellent written, verbal and interpersonal communication skills
• Confident handling challenging situations and commercial decisions
• Highly organised with strong time management skills
• Able to work independently and collaboratively within a team
• Strategic mindset with a focus on long-term growth
• High energy, drive and professional credibility

Experience & Qualifications:

• Minimum of 5 years’ experience in a B2B account management or sales role
• Proven experience managing customer accounts valued at £500k+
• Full UK driving licence

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.