Administrator

Location:Reading
Salary:£28,000 – £35,000 per annum
Type:Permanent
Sector:Admin & Office Support

 

Customer Service and Compliance Administrator – Reading

 

In this key role, you will work as a customer service and administrative support to the compliance team, helping the business maintain its high standards and meet its legal and regulatory obligations. You will play a vital role in ensuring smooth complaint handling and supporting professional standards across the firm.

 

Company Benefits:

 

  • Private healthcare
  • Bonus scheme
  • Competitive pension scheme

 

Key Responsibilities:

 

  • Manage and respond to formal client complaints in line with company policy
  • Liaise with internal teams to investigate issues and draft responses
  • Handle escalated complaints to regulators (Legal Ombudsman, SRA, ICO, etc.)
  • Maintain complaints and data breach registers
  • Support and guide staff on client care, data protection, and compliance matters
  • Monitor regulatory policy updates and ensure internal processes stay compliant
  • Manage and investigate data breaches in accordance with internal policy
  • Review and manage Client Due Diligence (CDD) risk assessments
  • Handle Suspicious Activity Reports (SARs) and determine risk levels
  • Maintain and update all key compliance registers, including:
    • Complaints, AML/CTF, Data, Conflicts, Gifts, Undertakings, File Reviews, Claims, Sanctions

 

Experience and Skills Requirements:

 

  • Previous experience in a compliance, risk, or governance role in a regulated or professional environment.
  • Understanding of complaint handling, compliance and regulatory frameworks.
  • Excellent attention to detail and analytical skills.
  • Confident communication and interpersonal skills.
  • Ability to work effectively both independently and within a team.
  • Proficiency in Microsoft Office and relevant systems.

 

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

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