Customer Services Advisor

Salary:£18,000- £20,000
Sector:Customer Service

As part of our clients Customer Care team you will be responsible for speaking to patients on a monthly basis, completing stock checks and most importantly retaining customers.

Duties will include:

  • Manage workload to ensure all patients are contacted as per your diary schedule
  • Ensure that all calls are completed to the highest possible standard in line with our quality monitoring
  • Handle IB telephony queries
  • Data entry (which may include first order for the patient)
  • Meet individual daily targets as set by the business
  • Flexible to change in order to meet business needs
  • Work within regulatory and GDPR requirements
  • Additional duties may be assigned or existing duties may alter

Skills required:

  • Resilient and flexible in a demanding and fast paced environment
  • Attention to detail
  • Uses initiative and is accountable to take ownership and action
  • Ability in adhering to internal and external policies and procedures
  • Demonstrate ability to achieve in a target focused environment
  • Effective communication and rapport building skills
  • Use appropriate questioning and listening techniques
  • Ability to identify own development needs
  • Team player
  • A Can do attitude and positive approach to receiving necessary feedback
Apply now


    Would you like to discuss this role further?
    Speak to the 2i Team: 01483 414719

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