Account Manager

£27,000 – £35,000 DOE (Commission is £7,000 to £12,000 per year)

Our client based in West London, is seeking an experienced, luxury tailor-made Sales Consultant/Account Manager to join their friendly team.

Company Benefits:

• The full-time position is based on 37½-hour working week
• Flexibility will be required to cover busy times & events

Key Responsibilities:

• Conduct detailed consultations to understand clients’ health, wellness, fitness and lifestyle goals, recommending suitable programmes and destinations.
• Build strong relationships with clients to maximise conversion rates, repeat business and referrals.
• Handle all aspects of the booking process, including quotations, reservations, amendments and post-booking support.
• Liaise effectively with international spa partners, resorts, hotels and suppliers to secure the best options and rates for clients.
• Maintain a high level of product knowledge across luxury wellness destinations, treatments, fitness programmes and industry trends.
• Proactively research new wellness resorts, retreats and experiences to enhance the company’s offering.
• Achieve and exceed individual sales targets and performance objectives.
• Provide accurate and timely travel documentation and booking information to clients.
• Ensure all client communications are professional, personalised and aligned with the company’s luxury brand standards.
• Develop long-term relationships with both clients and supplier partners.
• Keep customer records and booking information up to date within internal systems.
• Identify opportunities to upsell additional services, upgrades and bespoke experiences.

Experience and Skills Requirements

• Please do not apply unless you have at least 2-3 years of tailor-made travel experience working for a tour operator or independent travel agency
• You should be able to deal with a booking from enquiry stage through to final documentation
• You will have high-end travel sales skills and product knowledge
• You should have a strong passion for wellness and wellbeing
• You must be based full-time in the UK
• You will ideally have CRS experience on Amadeus, and excellent presentation & communication skills
• You should have an excellent telephone manner and will contribute to building strong client loyalty
• You need to be self-motivated & organised, and have a high level of attention to detail
• You should be able to work on your own initiative and will be well-travelled

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.