Administrator & Account Support

About the Role

We’re looking for a proactive and highly organised Administrator & Account Support professional to join a friendly and fast-paced team in Godalming. This is a varied, hands-on role where you’ll play a key part in keeping things running smoothly behind the scenes, supporting clients, coordinating staff and ensuring we deliver top-notch service every day.

If you thrive in a busy environment, enjoy being the go-to person, and love a good spreadsheet, we’d love to hear from you!

Key Responsibilities:

• Be the first point of contact for clients via phone and email, offering a professional and friendly experience.
• Log support tickets in our system and ensure they’re accurately categorised.
• Keep clients updated on ticket progress, chasing and escalating where needed.
• Resolve queries efficiently or direct them to the relevant team.
• Organise monthly site visits, confirming dates with clients.
• Coordinate ad-hoc visits and manage calendar bookings.
• Maintain clear communication
• Manage orders—from sourcing products to coordinating delivery.
• Create purchase orders in Xero and update internal records.
• Book in stock upon arrival and raise work tickets for configuration or dispatch.
• Handle inbound sales inquiries and direct leads to the appropriate team.
• Arrange client meetings with sales representatives.
• Keep client records up-to-date and assist with general account admin.
• Order office supplies (tea, coffee, stationery—you keep the place running!).
• Manage courier bookings, deliveries and collections with Royal Mail and others.
• Help ensure the office remains a tidy, welcoming and well-stocked workspace.

Skills & Experience:

• A confident communicator who’s comfortable juggling multiple tasks.
• Highly organised, with strong attention to detail and time management.
• Comfortable using Microsoft Office and other common business systems.

What’s in It for You?

• A friendly, close-knit team environment where your input really matters.
• Room to grow—with training and development encouraged at every level.
• Flexible working options, where possible.
• The chance to be part of a thriving and forward-thinking business.

If you’re a confident multitasker who loves getting stuck in and making things happen, this could be the perfect role for you.

Apply now and be part of a team that values your ideas, your energy, and your dedication.