Credit Controller

Overview

Our client is seeking a motivated and detail‑focused Credit Controller to join their finance team in Guildford. You will take ownership of managing outstanding debts, reconciling accounts and helping to maintain a strong cash flow position for the business. This is a hands‑on role where your contribution will be visible and where strong communication skills and persistence will be highly valued.

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Key Responsibilities

• Chase overdue invoices via phone, email, letters and maintain accurate records of interactions.

• Review aged debt and monitor Days Sales Outstanding (DSO), ensuring timely follow‑ups.

• Reconcile customer accounts, resolve discrepancies or queries, liaising with other internal teams (sales, operations) as required.

• Perform credit risk assessments & set or review credit limits for new and existing customers.

• Apply receipts, manage remittances and ensure cash application is up to date.

• Prepare regular reports on credit control performance, debt levels and trends for management.

• Suggest improvements to credit control processes and systems to minimise bad debt.

• Maintain clean and accurate customer account information.

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Required Skills & Experience

• Prior experience (2‑4 years) in credit control, accounts receivable, or similar finance role.

• Strong organisational skills, with ability to prioritise and manage multiple tasks.

• Excellent communication and negotiation skills; confident dealing with customers and resolving payment issues.

• Proficiency in Excel and experience with accounting / ERP software.

• Good problem-solving ability and attention to detail.

• Able to work independently, but also part of a team.

• Basic understanding of credit risk, payment terms, reconciliations.

• Reliable, professional and persistent.

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Benefits

• Pension scheme with employer contribution.

• Hybrid / flexible working options

• Private medical insurance

• Access to wellbeing initiatives (e.g. discounted gym memberships).