Bookings Coordinator

Our client is seeking an organised and customer-focused Bookings Coordinator to join their growing team. As the first point of contact for new enquiries, you will play a key role in managing incoming enquiries, coordinating appointments, nurturing leads and delivering an exceptional customer experience throughout the customer journey.

Company Benefits:

• Competitive salary package.
• Supportive and collaborative working environment.
• Ongoing training and development opportunities.
• Opportunity to work within a growing and professional organisation.
• Long-term career progression opportunities.

Key Responsibilities:

• Acting as the first point of contact for new enquiries via telephone, email and online channels.
• Qualifying enquiries, gathering relevant information and directing individuals to the appropriate services.
• Managing appointment bookings, schedules and confirmations, ensuring all information is recorded accurately.
• Following up enquiries, nurturing leads and maintaining regular communication to maximise appointment conversions.
• Discussing services and associated costs in a professional and confident manner.
• Maintaining accurate records of enquiries, appointments and interactions using internal systems.
• Delivering outstanding customer service by responding to questions and resolving issues promptly.
• Producing regular reports and providing updates to the management team.
• Supporting administrative activities, record keeping and event coordination when required.
• Working closely with internal teams to ensure a seamless customer experience.

Experience and Skills Requirements

• Previous experience within a customer service, administration, coordination, bookings or client-facing role.
• Excellent communication skills, both written and verbal, with a professional telephone manner.
• Strong organisational skills with the ability to manage multiple priorities in a busy environment.
• Excellent attention to detail and record-keeping abilities.
• Strong IT skills, including Microsoft Office applications and the ability to learn new systems quickly.
• Ability to work independently whilst also contributing positively within a team environment.
• Proactive, positive and solution-focused approach.
• Strong interpersonal skills with the ability to build rapport and trust.
• Experience working in a professional service-led environment would be advantageous but is not essential.

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.