IT Support Engineer

Our client is seeking a proactive and customer-focused IT Support Engineer to join their growing team. This is an excellent opportunity for someone with strong technical troubleshooting skills who enjoys providing first-class support to users and helping maintain reliable IT systems. The successful candidate will play a key role in supporting day-to-day operations while contributing to ongoing IT projects and improvements.

Key Duties

• Provide 1st and 2nd line IT support to internal users.
• Diagnose and resolve hardware, software, and network issues.
• Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals.
• Manage user accounts, passwords, and permissions within Microsoft 365 and Active Directory.
• Install, configure, and update software applications.
• Monitor and maintain IT infrastructure to ensure optimal performance.
• Escalate complex technical issues where required.
• Maintain accurate records of incidents, support requests, and resolutions.
• Assist with system upgrades, deployments, and IT projects.
• Ensure compliance with company IT policies and security procedures.

Requirements

• Previous experience in an IT Support, IT Technician, or Helpdesk role.
• Good knowledge of Microsoft Windows operating systems and Microsoft 365.
• Experience supporting hardware, software, printers, and networking equipment.
• Understanding of Active Directory, Exchange, and user administration.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to prioritise workloads and manage multiple support requests.
• Familiarity with networking concepts such as TCP/IP, DNS, and DHCP is desirable.
• Full UK driving licence preferred.
• Relevant IT qualifications (CompTIA, Microsoft, or equivalent) are advantageous.

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.