Sales Advisor

Are you looking for a role that offers variety? Do you enjoy being part of a team? Do you want a role which enables you to use your fantastic communication and administration skills? Our client is seeking a Sales/Customer Service Advisor to join their friendly team.

DUTIES:

• Outbound/customer service calls/inbound
• Call existing customers to generate new sales, discuss offers and special promotions
• Identify, understand and recommend the most suitable product for the customer and offer expert advice in a professional, friendly and helpful manner
• Take control of the call and instil trust and confidence in the caller
• Identify and action key selling opportunities within the call
• Attempt to upsell/cross sell at every opportunity and identify and action future needs for the customer
• Preparation of quotations
• Assist in processing customer orders
• Processing online web orders including contacting each customer
• Assist with product enquiries
• Help with delivery issues
• Sales and enquiry support to the Technical Advisors
• Capturing the enquirers details and loading on to the database. Checking existing information is still up-to-date
• Taking ownership of and handle customer complaints efficiently
• Following up enquiries/quotations ensuring that they are dealt with efficiently from start to finish by following up with samples, datasheets and further phone calls
• Dealing with carrier problems

QUALITIES AND SKILLS REQUIRED

• Proven outbound sales experience
• Ability to control the call and close the sale
• Proven ability to hit targets and exceed them
• Customer service experience essential
• Good clear telephone manner
• Team player
• Excellent time management and organisational skills
• Ability to prioritise
• Ability to identify other outbound/customer services opportunities
• Excellent communication skills in both written and spoken English
• Excellent listening skills
• Mathematical ability to calculate volume of product required for given dimensions
• Able to retain product information and use this information correctly
• Upbeat and positive
• Reliable and able to put quotes together coherently
• Excellent attention to detail
• Strong communication skills especially over the phone
• Able to prioritise and multi-task