Operations Administrator

Our client is seeking a proactive Operations Administrator to play a key role in keeping their office and wider business functions running smoothly. This is a varied position that supports multiple areas of the organisation including technical service administration, sales support and general office management. You’ll be central to ensuring efficiency across different teams and maintaining a high standard of service for both colleagues and customers.

Company Benefits:

• 30 days annual leave
• Onsite parking
• Private comprehensive healthcare (after probation)
• Supportive, close-knit team where your contributions are valued
• Potential for bonus payments linked to performance

Key Responsibilities:

• Manage service requests and coordinate communication between customers and the technical support team
• Ensure accurate processing of service contracts and repair invoices within the system
• Support the optimisation of post-sales services, ensuring customer satisfaction throughout product and replacement cycles
• Assist with loan devices, demo stock, and spare parts inventory, including stock checks and reporting
• Record delivery notes and tracking details, keeping customers and engineers updated on service progress
• Handle enquiries related to service parts pricing, stock availability, and delivery updates
• Monitor and support the technical team with calls and emails as required
• Process customer purchase orders received by phone or email
• Liaise with internal teams and suppliers to ensure orders are accurately processed and fulfilled
• Maintain and update sales trackers and records on Excel and shared systems
• Assist with stock management, packing items for despatch, and booking couriers
• Prepare and review sales quotations, tender submissions, and related documentation
• Coordinate demonstration device logistics and record keeping
• Welcome visitors and provide front-of-house support
• Handle general emails, calls, and deliveries
• Order stationery and office supplies
• Keep office and meeting rooms tidy and well-presented
• Support with ad-hoc tasks such as arranging catering for meetings, overseeing fire and security alarm procedures, or caring for office plants
• Occasional support for finance and support for any other area, within reason.

Experience and Skills Requirements:

• Strong organisational skills and the ability to manage a wide variety of tasks
• Excellent attention to detail with confidence using MS Office (Excel, Word, Outlook)
• Experience with ERP systems (e.g., SAP) is an advantage, but not essential
• Strong communication skills, both written and verbal
• A proactive and flexible approach to work, with the ability to prioritise and problem-solve effectively

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.