Customer Services Manager

Customer Service Manager – London

£28000 – £30000 plus bonus and benefits

Customer Service Team Leader, Colingdale, North London 30k plus benefits and bonus

The purpose of the role is to make sure that the team reach and exceed individual and team targets and objectives.

Duties

Holding weekly one to ones

Call listening and providing feedback

Coaching

Tracking objectives

Providing training on the job where relevant

Encouraging the team to deliver service in line with our client’s values

Sharing best practice across the team

Supporting the team in making calls where required

Establishing processes to track/manage and predict performance

Handling initial escalated complaints

Supporting with campaign upload and workload delegation

Job Requirements:

Strong experience as a customer service team leader in a commercial and customer focussed, fast paced environment

Proven experience in driving best practice and superb performance through teams

Skills:

Expert people management skills

Strong customer focus

Target driven mentality

Strong PC skills

Excellent problem solving and analytical skills

You will need to be happy to work on a shift pattern in this role.